Last Updated: 02 September 2026 Company: C.T. PTY. LTD. Brand: Veyra-clothes Address: 1002 High Street, Armadale VIC 3143, Australia Email: support@veyra-clothes.com Phone: +61 3 9850 4726

Free Worldwide Shipping Eligibility

We provide completely free shipping to all orders shipped to the United States, Hong Kong, and all countries within Europe. No minimum order value is required to qualify for free delivery. No shipping charges will be added during checkout for these eligible destinations.

Delivery Estimates

Estimated delivery times are calculated after your order is fully processed and dispatched:

  • United States: 7–15 business days
  • All European Countries: 8–18 business days
  • Hong Kong: 5–12 business days Business days exclude weekends, public holidays, customs inspection delays, and unforeseen logistics disruptions. Delivery timelines are estimates and not guaranteed delivery dates.

Order Processing

Orders are normally processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will start processing on the next working day. Once dispatched, you will receive an automated email containing your tracking number and tracking link.

Customs, Duties and Import Taxes

Buyer is responsible for all applicable import duties, customs fees, VAT, sales tax, or any local clearance charges imposed by the destination country upon arrival of the parcel. We do not collect these taxes at checkout and cannot predict the amount of customs charges. Customs clearance delays are outside our control and will not qualify for refunds or compensation unless the package is confirmed lost by the carrier.

Lost, Stolen or Damaged Packages

We will investigate lost or missing parcels only after the maximum estimated delivery window has passed. Customers must contact our support team with the order number to open a trace request with the shipping carrier. If the carrier confirms the parcel is lost in transit, we will offer a re-shipment or full refund to the original payment method. For damaged goods upon arrival, customers must submit clear photos of the outer packaging and damaged items within 48 hours of delivery for assessment.

Shipping Restrictions

We reserve the right to cancel or refuse shipments to restricted, sanctioned regions. We do not ship to PO boxes for certain destinations. Risk of loss or damage transfers to the buyer once the parcel is handed over to the shipping carrier.