Last Updated: 02 September 2026 Company: C.T. PTY. LTD. Brand: Veyra-clothes Address: 1002 High Street, Armadale VIC 3143, Australia Email: support@veyra-clothes.com Phone: +61 3 9850 4726

Return Period

You may submit a return request within 30 calendar days from the date you receive your order. For customers residing in the European Economic Area, you have a statutory 14-day cooling-off period (withdrawal right) starting on the day you receive your goods, as required by EU consumer law. You do not need to state a reason to cancel within this EU withdrawal window.

Return Eligibility

Items for return must be unused, unwashed, unworn, with all original tags and packaging intact. Products must be returned in resalable condition. We reserve the right to refuse returns if goods show signs of wear, stains, damage, or missing original packaging.

Non-returnable categories: Final sale items, custom personalized products, hygiene-sensitive apparel where sealed packaging has been opened.

Return Process

  1. Send an email to support@veyra-clothes.com with your order number and return request.
  2. Wait for our support team to approve and send the authorized return instructions and return address. Do not send items back without prior authorization. Unauthorized returns will not be processed.
  3. Customer covers the return shipping cost to send items back to our designated return location. Original outbound shipping cost (free shipping provided by us) will not be reimbursed.
  4. Once we receive, inspect and approve the returned merchandise, refunds will be issued to your original payment method within 5–10 business days. Bank processing times vary and are beyond our control.

Faulty, Defective or Incorrect Items

If you receive defective, damaged, or incorrect items due to our fulfillment error, please contact us within 48 hours after delivery with photos. We will cover return shipping for verified defective orders and provide options including replacement, partial refund, or full refund.

Refund Exclusions

We cannot issue refunds after the return window expires. We reserve the right to deduct value loss from refunds if returned goods have diminished value caused by customer handling. This policy does not override mandatory consumer protection laws applicable in your jurisdiction.